Refund policy
At Kaaba Kids, we take care to ensure every order is packed and sent in excellent condition.
Change of mind
We do not offer refunds or exchanges for change of mind, incorrect product selection or where an item is no longer wanted.
Please carefully review all product information, measurements and recommended ages before placing your order.
Faulty, damaged or incorrect items
Please contact us as soon as possible if your order arrives faulty, damaged or incorrect.
Include:
- Your name and order number
- A description of the issue
- Clear photos or videos showing the item and packaging
We will assess the issue and arrange an appropriate solution in accordance with the Australian Consumer Law.
Depending on the circumstances, this may include a repair, replacement or refund. Customers are entitled to choose a refund or replacement where a product has a major failure. Minor problems may be repaired or otherwise resolved within a reasonable time.
Items damaged through misuse, improper care or normal wear and tear are not considered faulty.
Returns
Please do not return an item before contacting us and receiving return instructions.
Where a return is approved because an item is faulty, damaged or incorrect, we will provide instructions regarding return postage.
Refunds will be processed to the original payment method once the return has been assessed and approved. Processing times may vary depending on your bank or payment provider.
Nothing in this policy limits any rights available under the Australian Consumer Law. Consumer guarantee rights cannot be removed by a store’s return policy.
Contact:
info@kaabakids.com