Shipping policy

Order processing

Orders are usually processed within [INSERT PROCESSING TIME, for example 2–4 business days], excluding weekends and public holidays.

During launches, sales or busy periods, processing may take slightly longer. Customers will be contacted if there is a significant delay.

Processing time is separate from delivery time.

Australian shipping

We currently ship within Australia.

Shipping options and prices are displayed at checkout before payment is completed.

Once an order has been dispatched, customers will receive a shipping confirmation email with tracking details where tracking is available.

Delivery times are estimates only and may be affected by the delivery provider, public holidays, weather or other circumstances outside our direct control.

Clear delivery timeframes, shipping costs and contact details should be provided to customers, and significant known delays should be communicated.

Incorrect addresses

Customers are responsible for entering a complete and accurate delivery address at checkout.

Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional delivery charges may apply where an order is returned because an incorrect or incomplete address was provided.

Delayed, lost or damaged parcels

Once an order has been dispatched, delivery is managed by the selected carrier.

Please contact us if tracking has not updated for an extended period or the parcel appears to be delayed, lost or damaged. We will assist with contacting the carrier and assessing the issue.

Please keep all packaging and provide clear photographs if an item arrives damaged.

Free Guildford pickup

Free local pickup is available from Guildford, NSW, by confirmed appointment only.

The full private pickup address is not displayed at checkout. Once the order is ready, the customer will receive an email asking them to confirm a suitable pickup day and time.

The exact address and collection instructions will only be provided once the pickup time has been confirmed.

Please do not attend the pickup location without receiving confirmation.

Orders must be collected by the customer named on the order unless another person has been approved beforehand.

Contact

For shipping or pickup questions, contact: